April 2023 Newsletter – Employee Relations: Managing Conflict

Managing Conflict

Conflicts will sometimes arise, even on the most successful teams.

Conflicts can arise for various reasons, including:

  • Poor communication
  • Stress
  • Misunderstandings or lack of knowledge regarding expectations or policies
  • Rumors and gossip
  • Skill deficits and lack of training
  • Differing communication styles or personality conflicts

Most issues can be eased or prevented altogether before they become full-blown conflicts. Workplace conflict can turn a workplace toxic when not handled correctly. It can lead to resentment among staff members and a decrease in the overall function of the center.

UC San Diego recommends these strategies for resolving workplace conflicts:

  1. Talk with the other person: Make sure to find a time and location that works for both of you where you will not be interrupted.
  2. Focus on behavior and events, not on personalities: Make sure to focus on the event and not the person. Try using the phrasing, “When this happens…”
  3. Listen carefully: Use active listening techniques from the previous section to reassure the other person that they are being heard.
  4. Identify points of agreement and disagreement: Pinpoint where you both agree and disagree, then fine-tune until you both agree on the conflict.
  5. Prioritize the areas of conflict: Decide what needs to be resolved for both parties to walk away resolved.
  6. Develop a plan to work on each conflict: If needed, plan follow-up meetings.
  7. Follow through on your plan: Maintain a let’s work it out attitude.
  8. Build on your success: Celebrate progress.


For the main article Employee Relations, CLICK HERE

For the article Building a Team Environment, CLICK HERE

For the article Encouraging Effective Communication, CLICK HERE

For the article Boosting Motivation, CLICK HERE