StraighterLine, ChildCare Education Institute and American College of Education Team Up to Offer Early Childhood Educators Path to Bachelor’s Degree

Students can save up to $30,000* on a B.A. in Education Studies

*Derived from the average tuition expenses for a 4-year online bachelor’s degree, utilizing U.S. News data.

American College of Education® (ACE) has partnered with StraighterLine and its subsidiary, ChildCare Education Institute (CCEI), to provide early childhood educators an affordable way to earn a bachelor’s degree in education online. This new opportunity allows those working in childcare centers, Head Start programs, and preschools to further their education and advance their careers while continuing to work.

“Many educators develop their passion for teaching while working in an early childcare setting,” said Amy Smith, Ph.D., chief learning officer at StraighterLine. “This partnership provides early childhood educators with a tremendous opportunity to advance their careers by earning a bachelor’s degree and opening doors to opportunities from the classroom to administration.”

Early childhood educators can enroll in a variety of professional development opportunities offered with CCEI including the Child Development Associate® (CDA) training certification programs, Florida Child Care Professional Credential (FCCPC) programs, Director’s Certificate programs as well as Renewals and receive undergraduate credit toward a bachelor’s completion program degree at ACE. Then, students can continue their education by taking online general education courses through StraighterLine. In total, students can save as much as $30,000 on their Bachelor of Arts in Education Studies when they transfer their CDA and StraighterLine courses into the degree completion program at ACE.

“Our mission is to equip educators to grow in their careers and ultimately serve their students the best they can. We are very excited to work with StraighterLine and CCEI to be able to provide pathways to do just that,” said Geordie Hyland, ACE President and CEO.

There are over 115,000 schools across the United States, each with a growing need for teachers from preschool through K-12. According to the U.S. Bureau of Labor Statistics, each year, on average there are 109,000 open teaching positions for Kindergarten and Elementary classrooms.

Since 2017, StraighterLine and ACE have partnered to provide students with an affordable path to earn their bachelor’s completion program online. ACE’s bachelor’s completion program degrees are designed to maximize the credit students transfer to ACE and help them complete their degree in as little as 15 months. Founded by educators for educators, students can be confident in continuing their education at an institution they can trust.

To learn more about this partnership visit: https://www.cceionline.com/ace-partnership

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About StraighterLine

StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. In 2022, StraighterLine acquired ChildCare Education Institute (CCEI), one of the largest online training providers for early childhood education professionals. Each year, a combined 150,000 learners from StraighterLine and CCEI take one of 250+ online courses or certification programs to upskill into new careers or earn credit from over 3,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. For more information on StraighterLine, visit https://www.straighterline.com. To learn more about CCEI, visit www.cceionline.com.

About ChildCare Education Institute, a StraighterLine Company

ChildCare Education Institute® (CCEI) provides high-quality, distance education certificates and child care training programs in an array of child care settings, including preschool centers, family child care, prekindergarten classrooms, nanny care, online daycare training and more. Over 200+ English and Spanish child care training courses are available online to meet licensing, recognition program, and Head Start Requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, a Council for Professional Recognition approved training partner, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and as an IACET Accredited Provider, offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. Visit www.cceionline.com for more information.

About American College of Education

American College of Education® (ACE) is an accredited, 100% online college specializing in high-quality, affordable programs in education, business, leadership, healthcare and nursing. The college offers more than 60 innovative and engaging doctoral, specialist, master’s and bachelor’s degree programs for adult students, along with graduate-level certificate programs. In addition to being a leader in online education, ACE is a Certified B Corporation and part of a global movement to use the power of business to solve social and environmental problems.  To learn more about ACE, visit www.ace.edu.

ChildCare Education Institute Offers No-Cost Online Course on Establishing Trauma Informed Practices in Early Learning Environments

This course introduces the concept of trauma in the lives of young children and focus on ways to incorporate trauma informed practices into the environment and interactions with children.

ChildCare Education Institute® (CCEI), an online child care training provider dedicated exclusively to the early care and education workforce, offers SOC108: Establishing Trauma Informed Practices in Early Learning Environments, as a no-cost trial course to new CCEI users May 1-31, 2024.

Early care and education providers work with diverse groups of students from all walks of life. Statistics show that 26% percent of children living in America will experience some sort of trauma in their life prior to the age of four. Given this fact, adults need to acknowledge that children pick up on positive, enriching experiences as well as experiences that are frightening or threatening. Too often, adults think that children are too young to understand traumatic scenarios that are playing out around them. To a degree, this is true. An infant won’t understand what an earthquake is, but the child will pick up on the fear of others in the environment, in addition to noises and the sight of the damage caused by the event. A preschooler may not fully understand the concept of homelessness, but they will absorb the stress of the situation. A school age child may not understand substance abuse, but will be greatly impacted by the inconsistency of care from a family member who is struggling with addiction. In each case, the children will feel the effects of the breakdown in safety and security. Trauma can be caused by a variety of situations, and each child internalizes and reacts differently to traumatic events.

This course introduces the concept of trauma in the lives of young children and focus on ways to incorporate trauma informed practices into the environment and interactions with children. Teachers will benefit from a greater understanding of trauma, its impact on young children’s development, and ways they can create an environment in which all children can thrive. Families will receive the added benefit of consistent and responsive care for their children. Children will feel supported and secure in their early learning environment, which can lead to better outcomes in the areas of school success and social interactions.

“It is clear that trauma and stress are powerful forces that can greatly affect a young child’s development,” says Dr. Chrystine Mitchell, Director of Early Childhood Education Operations. “Because all areas of development are intertwined, no area goes untouched by the effects of trauma. It is important that caregivers create environments and provide interactions that are sensitive to the trauma children may have experienced.”

SOC108: Establishing Trauma Informed Practices in Early Learning Environments is a two-hour, beginner-level course and grants 0.2 IACET CEU upon successful completion. Current CCEI users with active, unlimited annual subscriptions can register for professional development courses at no additional cost when logged in to their CCEI account. Users without subscriptions can purchase child care training courses as block hours through CCEI online enrollment.

For more information, visit www.cceionline.edu or call 1.800.499.9907, prompt 3, Monday – Friday, 8 a.m. – 5 p.m. EST

About ChildCare Education Institute, a StraighterLine Company

ChildCare Education Institute® (CCEI) provides high-quality, distance education certificates and child care training programs in an array of child care settings, including preschool centers, family child care, prekindergarten classrooms, nanny care, online daycare training and more. CCEI offers 200+ online child care training courses in English and Spanish to meet licensing, recognition program and Head Start requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, an approved partner of the Council for Professional Recognition, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and is accredited as an Authorized Provider by the International Accreditors for Continuing Education and Training (IACET). For more information, visit: cceionline.com.

ChildCare Education Institute Offers No-Cost Online Course on Classroom Management

ChildCare Education Institute® (CCEI), an online child care training provider dedicated exclusively to the early care and education workforce, offers GUI101: Classroom Management as a no-cost trial course to new CCEI users April 1-30, 2024.

Teachers may not see themselves as managers, but they are more of a manager than they realize. They create a supportive learning environment and guide children′s learning. Essentially they manage the program they provide for children.  From a teacher′s perspective, the term classroom management could be used to describe the process of ensuring that classroom lessons run smoothly.  Classroom management could be the most difficult aspect of teaching and is often cited as one of the main reasons teachers leave the profession. Once teachers lose control of their classroom, it is difficult to regain control. However, some strategies can prevent this from happening.

This course provides a range of strategies and practices for promoting appropriate behavior, positive social-emotional development, and a productive, effective learning environment. Strategies are designed mainly for grades Pre-K to 3 (ages 4 to 8), but most strategies are appropriate for work with any age group, grades Pre-K to 12.

“This course is about teaching children appropriate behaviors, not controlling them,” says Leslie Coleman, Education Director of CCEI.  “Effective classroom management requires the use of many tools and methods, including positive guidance strategies for promoting appropriate individual behavior and a range of methods for maintaining a good group-learning environment.”

GUI101: Classroom Management is a two-hour, intermediate-level course and grants 0.2 IACET CEU upon successful completion.  Current CCEI users with active, unlimited annual subscriptions can register for professional development courses at no additional cost when logged in to their CCEI account. Users without subscriptions can purchase child care training courses as block hours through CCEI online enrollment.

For more information, visit www.cceionline.edu or call 1.800.499.9907, prompt 3, Monday – Friday, 8 a.m. – 5 p.m. EST

About ChildCare Education Institute, LLC, a StraighterLine Company

ChildCare Education Institute® (CCEI) provides high-quality, distance education certificates and child care training programs in an array of child care settings, including preschool centers, family child care, prekindergarten classrooms, nanny care, online daycare training and more. CCEI offers 200+ online child care training courses in English and Spanish to meet licensing, recognition program and Head Start requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, an approved partner of the Council for Professional Recognition, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and is accredited as an Authorized Provider by the International Accreditors for Continuing Education and Training (IACET). For more information, visit: cceionline.com.

ChildCare Education Institute Launches ADM119: Time Management Skills for Early Childhood Providers

ChildCare Education Institute® (CCEI), one of the largest online training providers dedicated exclusively to the early care and education workforce, is pleased to introduce its newest course, ADM119: Time Management Skills for Early Childhood Providers.

ECE professionals working in the classroom or a school management position know how easy it is to be swept away by unforeseen interruptions and daily distractions. Before you know it, paperwork and to-do lists can pile up, and you can lose sight of the important things on your agenda. This course will teach child care providers how to make the most of their time! Effective time management skills will help teachers leave work at the end of the day on time, in control, and satisfied with a job well done.

Effective time management starts with understanding what needs to be accomplished in order to succeed. Once that understanding is reached, plans can be made to accomplish tasks in the most effective order.  It is all about planning the work and working the plan.  Effective time management allows ECE professionals to organize daily, weekly, and monthly tasks in a way that puts us in control of that to-do list. Without organization and time management, job satisfaction, productivity, and job performance will likely suffer.

“Although this course is designed with directors in mind, time management strategies can also help teachers,” says Leslie Coleman Director of Education for CCEI.  “Effective time management can help anyone working in a position that requires the completion of multiple responsibilities.”

ADM119: Time Management Skills for Early Childhood Providers is a two-hour, beginner-level course and grants 0.2 IACET CEU upon successful completion.  Current CCEI users with active, unlimited annual subscriptions can register for professional development courses at no additional cost when logged in to their CCEI account. Users without subscriptions can purchase child care training courses as block hours through CCEI online enrollment.

For more information on these courses, as well as CCEI’s entire catalog of 200+ offerings, click here or call 1.800.499.9907 Monday – Friday, 8 a.m. – 5 p.m. EST

About ChildCare Education Institute, a StraighterLine Company

ChildCare Education Institute® provides high-quality, distance education certificates and child care training programs in an array of child care settings, including preschool centers, family child care, prekindergarten classrooms, nanny care, online daycare training and more. Over 200+ English and Spanish child care training courses are available online to meet licensing, recognition program, and Head Start Requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, a Council for Professional Recognition approved training partner, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and as an IACET Accredited Provider, offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. Visit www.cceionline.com for more information.

ChildCare Education Institute Offers No-Cost Online Course on Making the Most of Read-Alouds

ChildCare Education Institute® (CCEI), an online child care training provider dedicated exclusively to the early care and education workforce, offers LIT103: Making the Most of Read-Alouds as a no-cost trial course to new CCEI users March 1-31, 2024.

There are many theories related to effective ways to build literacy and reading skills, and we learn more through research and practice every day. One thing we know for sure is that not all children come to Kindergarten with the same skills, experiences, or background knowledge.  Early childhood educators have the opportunity to create rich language environments to help level the playing field for all children.

Technically, any time a caregiver reads a story aloud to children, a read-aloud is conducted.  However, in the early learning environment (birth-age 8), the term read-aloud includes more than just reading the words on the pages of a book out loud.  Read-alouds, and the activities and conversations that accompany them, should be at the center of a program′s early literacy approach.

In early childhood education, read-aloud strategies are used to promote essential literacy skills long before children learn to decode the written word.  A high quality read-aloud process includes pre-reading, during-reading, and after-reading strategies that promote comprehension and interpretation.  Effective read-aloud activities help children engage with the text, build literary language and background knowledge, and make meaningful connections with content. Along the way, quality read-aloud strategies promote oral communication skills and an appreciation for learning and exploring all that books have to offer.

During early childhood, it is important to focus on the characteristics of fluent readers, not just which letters make which sounds. With that in mind, read-alouds provide a developmentally appropriate opportunity to promote essential literacy skills.  Children benefit from read-alouds from infancy through elementary school. Indeed, many experts believe that students should continue “shared readings” throughout their middle school and high school years.

Reading to children is a daily occurrence in early childhood environments. This course outlines the preparation and skills required to ensure that read-alouds are engaging and promote important early literacy skills. The course covers the process of conducting effective, meaningful read-alouds that build foundational literacy skills that children will use for the rest of their lives.

“Engaging in read-alouds can help children build bonds with their caregivers through positive interactions,” says Leslie Coleman, Education Director of CCEI.  “Read-alouds can also build a sense of classroom community and most of all, read-alouds are joyful experiences.”

LIT103: Making the Most of Read-Alouds is a two-hour, intermediate-level course and grants 0.2 IACET CEU upon successful completion.  Current CCEI users with active, unlimited annual subscriptions can register for professional development courses at no additional cost when logged in to their CCEI account. Users without subscriptions can purchase child care training courses as block hours through CCEI online enrollment.

For more information, visit www.cceionline.edu or call 1.800.499.9907, prompt 3, Monday – Friday, 8 a.m. – 5 p.m. EST

About ChildCare Education Institute, LLC

ChildCare Education Institute® (CCEI), a StraighterLine Company, provides high-quality, distance education certificates and child care training programs in an array of child care settings, including preschool centers, family child care, prekindergarten classrooms, nanny care, online daycare training and more. CCEI offers 200+ online child care training courses in English and Spanish to meet licensing, recognition program and Head Start requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, an approved partner of the Council for Professional Recognition, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and is accredited as an Authorized Provider by the International Accreditors for Continuing Education and Training (IACET). For more information, visit: cceionline.com/.

ChildCare Education Institute Launches CUR139: Incorporating Nature-Based Learning Experiences

ChildCare Education Institute® (CCEI), one of the largest online training providers dedicated exclusively to the early care and education workforce, is pleased to introduce its newest course, CUR139: Incorporating Nature-Based Learning Experiences, authored by Dr. Rachel A. Larimore.

Due to many factors, children are spending much less time outdoors, playing and exploring nature. Scientists have repeatedly documented the benefits of nature on both physical and mental health. This course will explore the benefits of spending time in nature. Learners will discover how early childhood educators can structure the day, prepare learning spaces, plan activities, and engage children in nature-based learning experiences.

Early education program leaders worldwide are becoming more enthusiastic and enlightened about the benefits of nature-based programs. According to the Natural Start Alliance, a professional association of nature-based early childhood educators, there are more than 850 nature-based preschools in the United States today. These are programs that self-identify as nature being core to their curriculum.

The great thing about nature is that it is all around us, whether in an urban, suburban, or rural community. Teachers can encourage learning with nature by ensuring children have frequent, positive experiences outside. Further, teachers can build on those experiences throughout the day, including when the group returns indoors.  The key is to find open-ended, developmentally appropriate activities for young children and connect to your place in the world. After all, nature-based education is rooted in play and place.

“Whether your setting is rural or urban, outside often or outside only occasionally, my goal with this course is that you’ll be inspired to connect young children with nature and to provide you tangible ideas to make it happen,” says Dr. Rachel A. Larimore.

Dr. Rachel A. Larimore is an educator, consultant, speaker, researcher, and author. Her work focuses on the intentional integration of nature to support young children’s holistic development by learning with nature to expand their worlds and live rich, full lives. She has written multiple books including Establishing a Nature-Based Preschool, Preschool Beyond Walls: Blending Early Childhood Education and Nature-Based Learning, and the forthcoming Evaluating Nature: Evaluating Natureness: Measuring the Quality of Nature-based Classrooms in Pre-k Through 3rd Grade. Rachel is the founder and Chief Visionary of Samara Early Learning, an organization focused on helping early childhood educators start nature-based schools or add nature-based approaches into their existing program. Prior to founding Samara, she spent more than a decade starting and directing one of the first nature-based preschools in the United States.

CUR139: Incorporating Nature-Based Learning Experiences is a two-hour, beginner-level course and grants 0.2 IACET CEU upon successful completion.  Current CCEI users with active, unlimited annual subscriptions can register for professional development courses at no additional cost when logged in to their CCEI account. Users without subscriptions can purchase child care training courses as block hours through CCEI online enrollment.

For more information on these courses, as well as CCEI’s entire catalog of 200+ offerings, click here or call 1.800.499.9907, prompt 3, Monday – Friday, 8 a.m. – 5 p.m. EST

About ChildCare Education Institute, a StraighterLine Company

ChildCare Education Institute® provides high-quality, distance education certificates and child care training programs in an array of child care settings, including preschool centers, family child care, prekindergarten classrooms, nanny care, online daycare training and more. Over 200+ English and Spanish child care training courses are available online to meet licensing, recognition program, and Head Start Requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, a Council for Professional Recognition approved training partner, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and as an IACET Accredited Provider, offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. Visit www.cceionline.com for more information.

ChildCare Education Institute to be featured on The Balancing Act 

The company’s director of early childhood education shares insights on empowering teachers, career advancement

ChildCare Education Institute (CCEI), the leading provider of online professional development for early childhood educators, announces its feature on the award-winning daily show The Balancing Act. This segment, airing on December 16 at 10 a.m. on Atlanta 69 (WUPA) and December 17 at 10:30 a.m. on The ATL (WATL), will showcase CCEI’s pivotal role in advancing early childhood education.

Hosted by Montel Williams and Olga Villaverde, The Balancing Act features informative and entertaining segments with expert guests discussing a wide range of topics from lifestyle tips to community stories.

This special segment will explore how CCEI is equipping child care professionals with training for career advancement. Melissa Thomas, director of early childhood education at CCEI, was interviewed highlighting the importance of CCEI’s offerings in a sector where the demand for skilled teachers is skyrocketing.

“Our research-backed training gives teachers the skills they need to excel and progress in their careers,” says Thomas. “With the Bureau of Labor Statistics predicting a nearly 20% increase in preschool teacher jobs over the next decade, CCEI’s role becomes even more pivotal.”

This growth can be attributed to several factors, including increasing awareness among parents about the benefits of early education and population growth, necessitating more educators in this field. CCEI stands at the forefront of addressing this need by providing a flexible solution for educators balancing career and family responsibilities, helping them meet professional development goals.

“CCEI’s accredited child care courses offer a viable solution for students with busy schedules who cannot attend traditional in-person trainings,” says Jeff Mutimer, chief growth officer at StraighterLine. “We provide a pathway for our students, enabling them to reach their full potential and career objectives.”

Earlier this year, CCEI and its parent company, StraighterLine, unveiled a groundbreaking partnership specifically designed to provide early childhood educators with a streamlined pathway that connects state-required professional development hours directly to earning a college degree.

CCEI specializes in providing online child care training and certificates, child care registry development and administrative solutions for the early care and education industry. To date, early childhood educators have completed more than 9,883,000 professional development hours and over 53,000 have graduated from CCEI’s CDA and other certification programs.

For more information about CCEI, visit: cceionline.com/.

 

About ChildCare Education Institute

ChildCare Education Institute® (CCEI), a StraighterLine Company, provides high-quality, distance education certificates and child care training programs in an array of child care settings, including preschool centers, family child care, prekindergarten classrooms, nanny care, online daycare training and more. CCEI offers 200+ online child care training courses in English and Spanish to meet licensing, recognition program and Head Start requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, an approved partner of the Council for Professional Recognition, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and is accredited as an Authorized Provider by the International Accreditors for Continuing Education and Training (IACET). For more information, visit: cceionline.com/.

ChildCare Education Institute Launches ADM118: Creating an Operational Budget for a Child Care Center

ChildCare Education Institute® (CCEI), one of the largest online training providers dedicated exclusively to the early care and education workforce, is pleased to introduce its newest course, ADM118: Creating an Operational Budget for a Child Care Center.

There are thousands of outstanding child care centers in the United States. Many of them are financially healthy, and some are highly profitable. However, achieving and maintaining financial stability can be a challenge for child care providers.

Center directors, along with owners or board members, are often forced to make difficult choices as the desire to meet specific objectives competes with financial realities. Therefore, before creating a budget, all stakeholders in the center need to identify priorities related to the center′s philosophy, goals around quality, curriculum, and other services. These should drive the budget, not the other way around.

“This course will provide owners and administrators a good sense of why budgets are important, the kinds of expenses child care programs need to cover, and the sources of revenue upon which centers rely for covering costs and for some making a profit,” says Leslie Coleman, Education Director for CCEI.  “There are many things to consider, and it is vital to work with a team to ensure budget decisions do not impact the program′s mission.”

This course defines the purpose of a budget, discusses key aspects of fiscal responsibility, and the process of developing an operating budget. Participants will learn about the types of expenses that are common in child care programs, as well as strategies for increasing revenue and setting budget priorities. This course also provides tips and advice on building a budget team and practical tools, including a budget worksheet and formulas for estimating various budget items.

ADM118: Creating an Operational Budget for a Child Care Center is a three-hour, beginner-level course and grants 0.3 IACET CEU upon successful completion.  Current CCEI users with active, unlimited annual subscriptions can register for professional development courses at no additional cost when logged in to their CCEI account. Users without subscriptions can purchase child care training courses as block hours through CCEI online enrollment.

For more information on these courses, as well as CCEI’s entire catalog of 200+ offerings, click here or call 1.800.499.9907, prompt 3, Monday – Friday, 8 a.m. – 5 p.m. EDT

About ChildCare Education Institute, a StraighterLine Company

ChildCare Education Institute® provides high-quality, distance education certificates and child care training programs in an array of child care settings, including preschool centers, family child care, prekindergarten classrooms, nanny care, online daycare training and more. Over 200+ English and Spanish child care training courses are available online to meet licensing, recognition program, and Head Start Requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, a Council for Professional Recognition approved training partner, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and as an IACET Accredited Provider, offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. Visit www.cceionline.com for more information.

ChildCare Education Institute Offers No-Cost Online Course on Customer Service for the Center Administrator

ChildCare Education Institute® (CCEI), an online child care training provider dedicated exclusively to the early care and education workforce, offers CCEI980: Customer Service for the Center Administrator as a no-cost trial course to new CCEI users August 1-31, 2023.

A child care program that fails to provide good customer service is not likely to enjoy much success. Without good customer service, a program′s leader is likely to spend most of their time worrying about finding new customers to replace the ones who keep leaving to enroll with the competition.  By putting a good customer service program in place, owners and administrators can avoid many common problems before they arise.

If customer service is a priority and follows certain basic customer service principles, then leaders will rarely see an angry parent in the program.  More importantly, programs can gain an advantage over competitors. That’s because good customer service is one trait that separates top-quality programs from mediocre ones. Parents and family members notice good service, they appreciate it, and they realize that sometimes it can be hard to find in the child care industry.

This course examines practical tips for excellent customer service methods in child care programs and provides strategies for training staff in client service. Upon successful completion of this course, students should be able to define customer service, identify guidelines for excellent customer relations, and identify strategies for implementing customer service methods in a child care program.

“Leaders and staff should develop a solid customer service plan and do as much as possible to prevent problems from arising,” says Leslie Coleman Education Director of CCEI.  “By taking this course, ECE owners and administrators will learn how to develop a customer service strategy that focuses on providing the level of customer service that earns the program a good reputation and boosts student enrollment.”

CCEI980: Customer Service for the Center Administrator is a one-hour, beginner-level course and grants 0.1 IACET CEU upon successful completion.  Current CCEI users with active, unlimited annual subscriptions can register for professional development courses at no additional cost when logged in to their CCEI account.  Users without subscriptions can purchase child care training courses as block hours through CCEI online enrollment.

For more information, visit www.cceionline.edu or call 1.800.499.9907, prompt 3, Monday – Friday, 8 a.m. – 5 p.m. EDT

About ChildCare Education Institute, A StraighterLine Company

ChildCare Education Institute®, provides high-quality, distance education certificates and child care training programs in an array of child care settings. Over 200+ English and Spanish child care training courses are available online to meet licensing, recognition program, and Head Start requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, a Council for Professional Recognition approved training partner, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and as an IACET Accredited Provider, offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. Visit www.cceionline.com for more information.

ChildCare Education Institute Offers No-Cost Online Course on An Introduction to Learning Stories

ChildCare Education Institute® (CCEI), an online child care training provider dedicated exclusively to the early care and education workforce, offers CUR134: An Introduction to Learning Stories as a no-cost trial course to new CCEI users July 1-31, 2023.

A Learning Story is a record of what a caregiver has observed about a child or group of children.  Learning Stories can use text, images, or videos in any combination. They usually focus on a specific moment in time but may also include an accumulation of a child′s experiences over an extended period. They can also focus on a group experience or a moment when children were engaged in learning experiences together.

Learning Stories highlight children′s thinking skills, approaches to learning, and dispositions.  Dispositions are described as characteristics or attitudes toward learning that children demonstrate.  The retelling of an event becomes a Learning Story when the teacher adds their perspective or feedback about the child′s learning and development. This might include a description of the concrete skills the child demonstrated or a more theoretical perspective such as the child′s approach to learning.

Learning Stories help teachers connect to the aspects of early education that bring them joy and fulfillment. Using Learning Stories can also help teachers nurture their love of teaching.  The first-person format makes the documentation personal. The narrative format gives educators a chance to share their feelings about the steps in a child′s unique developmental journey.  Rather than spending time identifying what children cannot do, teachers focus on documenting children′s success stories. This focus on success creates a positive mindset for both the children and the teacher.  Reviewing Learning Stories with children helps teachers build emotional connections with children, which creates a nurturing, curious, and supportive learning environment.

This course will introduce participants to Learning Stories, a powerful assessment tool in early childhood education. When fully embraced by educators, directors, and families, Learning Stories are a transformative approach to assessment. They deepen connections between teachers, families, children, and the broader community. Participants will discover the essential components of Learning Stories and how to develop each component.

“Learning Stories create an understanding of both children and adults in a way that promotes further discussion and ongoing learning,” says Leslie Coleman Education Director of CCEI.  “They provide educators with a chance to share ideas, plan for future learning, and reflect on their practice.”

CUR134: An Introduction to Learning Stories is a two-hour, intermediate-level course and grants 0.2 IACET CEU upon successful completion.  Current CCEI users with active, unlimited annual subscriptions can register for professional development courses at no additional cost when logged in to their CCEI account.  Users without subscriptions can purchase child care training courses as block hours through CCEI online enrollment.

For more information, visit www.cceionline.edu or call 1.800.499.9907, prompt 3, Monday – Friday, 8 a.m. – 5 p.m. EDT

About ChildCare Education Institute, A StraighterLine Company

ChildCare Education Institute®, provides high-quality, distance education certificates and child care training programs in an array of child care settings. Over 200+ English and Spanish child care training courses are available online to meet licensing, recognition program, and Head Start requirements. CCEI also has online certification programs that provide the coursework requirement for national credentials including the CDA, Director and Early Childhood Credentials. CCEI, a Council for Professional Recognition approved training partner, is accredited by the Distance Education Accrediting Commission (DEAC), is recognized by the Council for Higher Education Accreditation (CHEA) and as an IACET Accredited Provider, offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. Visit www.cceionline.com for more information.