THE INDUSTRY LEADER FOR ONLINE
THE INDUSTRY LEADER FOR ONLINE
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This course examines practical tips for excellent customer service methods in child care programs and provides strategies for training staff in client service. Upon successful completion of this course, students should be able to define customer service, identify guidelines for excellent customer relations and identify strategies for implementing customer service methods in a child care program.
This course examines the many reasons educators should advocate for their center, parents, children and staff and effective ways of doing so. Upon successful completion of this course, students should be able to define the role of an early childhood advocate; the steps required for successful advocacy and list the requirements to organize a successful advocacy campaign.
This course, intended for directors, managers, administrators, and aspiring leaders, provides participants with a better understanding of the importance of having an effective team of childhood and educational staff. Upon successful completion of this course, students should be able to define the importance of the selection process when hiring staff, identify several facts in building a good team of childcare professionals, and list a variety of training methods available to program managers and staff.
This course provides directors, administrators, and aspiring directors with a greater understanding of the value of good communication skills, as well as various techniques for listening and responding appropriately to staff, parents, and children. Upon successful completion of this course, students should be able list key phrases to remember when communicating, identify ways to improve their communication skills, define active listening and explain methods to be used by staff members to effectively communicate among each other.
This course, intended for directors and administrators, focuses on legal issues that affect early care and education centers. Participants will gain a greater understanding of legal knowledge needed for effective management. Upon successful completion of this course, students should be able to list state and local regulations for child care centers, define state labor laws, develop an appropriate admissions policy for a child care center and create an appropriate questionnaire for new employees.
Upon successful completion of this course, participants should be able to identify strategies and practices for developing an operating budget, including how to calculate full-time enrollment, salary schedules, and tuition rates and fees.
In this course, participants will gain a detailed understanding of the processes used in planning a budget and learn how to maintain and stay within that budget. Upon successful completion of this course, a student should be able to create a process for determining an effective budget and accurate financial records for a child care center, determine what items should be included in a budget and list five common money management pitfalls.
This course will assist both experienced and new directors in effectively evaluating staff in an early childhood setting. Participants will learn proper methods of providing feedback, the importance of performance evaluations, and appropriate methods of supervision for staff. Upon successful completion of this course, students should be able to define how evaluations and feedback can be used as a training tool and discuss the importance of using performance evaluations for staffing early childhood programs.
This course presents guidance and strategies for increasing employee satisfaction and reducing turnover through strong teamwork and an appropriate organizational climate. Participants will learn about the benefits of teamwork and the importance of empowering their employees.
This course outlines effective time management skills for program administrators or directors. Participants will learn how to prioritize deadlines, set goals, and use time more effectively. Upon successful completion of this course, students should be able to clearly state their job purpose, list three types of formal and informal planning and create strategies for using time more efficiently.
Employees are much more likely to feel motivated when they are part of an organization with effective, dedicated leadership. An organization’s success begins with its leadership. But success is produced and maintained by the staff as they bring the leadership’s vision and policies to reality. As an organization’s leadership improves, so does the sense of unity and common purpose among staff members. This course discusses the role that effective leadership has on staff retention and motivation.
This course provides important strategies and practices to help managers establish an effective performance management system, thereby helping employees meet performance goals while increasing motivation and reducing turnover.
This course examines the impact of digital technologies, the Internet, and social media on the early care and education environment and offers recommended strategies and best practices for using various technological tools. Program policies are a central focus of the comprehensive course, with emphasis on crafting policies that best promote effective, high-quality care.
This course examines what it means to be a successful leader in the field of early care and education (ECE) which includes afterschool or out-of-school-time care. While there are certain universal qualities to any good leader, regardless of profession, leaders in the ECE industry face some unique challenges and responsibilities that are not covered in typical corporate leadership books and seminars.
This course explores the many aspects of mentoring, from formal to informal relationships that are established between staff members. The course will identify the benefits of mentoring in an early childhood setting and outline a method directors can use to create a mentoring program in their environment.
Emergencies and natural disasters can happen suddenly with little or no warning. This course provides essential information on recommended practices and strategies and other important resources to help guide the process of planning to survive and recover from disasters, emergencies, and other types of potentially traumatic events.
You have three options for purchasing a course
Students may purchase one hour of child care online coursework or multiple hours at a time.
For $99, a child care professional can purchase an Individual Annual Professional Development Subscription. The subscription allows unlimited access to CCEI’s professional development course catalog for the year of the subscription.