Strategies for Success in Challenging Conversations

(78 customer reviews)

This course focuses on effective communication strategies to use during challenging conversations. Participants will explore elements of communication breakdowns in an effort to prevent them from occurring during important conversations with parents, coworkers, and children.

Additional information

Weight 2 oz
Course Level

Course Language

Course Hours

Course State

Georgia, Kentucky, Nevada, New York

78 reviews for Strategies for Success in Challenging Conversations

  1. Rosie RENO, NV

    you guys do a good work on everything

  2. Larissa FOREST HILL, MD

    great training

  3. Tiffany SAINT LOUIS, MO

    This class was very informative and much needed.


    It was a great course.


    I loved having a handout to take notes on.


    Thank you for providing a handout. It was very useful in taking notes and organizing the material.

  7. valerie AUGUSTA, GA

    it was a good course

  8. Alicia BALTIMORE, MD

    Loved this, thank you!

  9. Marisol AUSTIN, TX

    This was a great class.

  10. Rose HOT SPRINGS, AR

    Your course is excellent

  11. Hannah MALVERN, AR

    This course was very thorough, and yet not boring. It was very much practically helpful. I made 5 pages of notes and intend on remembering and applying what I have learned. I appreciated how the course integrated a an article from a different source (regarding the impact of direct and indirect communication– Loved that part!), a colorful diagram and a you-tube video as supplemental additions. They added interest to keep student engaged.
    Also, I am very glad that although my session did time out once because I was reading the additional article, I was able to easily log back in and my progress had been saved!! YAy!

    Thank You for an Awesome course on communication! This is actually a great help to people generally across all fields. 🙂

  12. Kaelia OKLAHOMA CITY, OK

    Excellent training


    I really liked this course.


    these test have helped me understand alot

  15. Dawna MULVANE, KS

    This is a class I would recommend to everyone

  16. Celia CALHOUN, GA

    It was great.

  17. Rosa COBDEN, IL

    Thanks for the course.

  18. Edith CUMMING, GA

    it was great

  19. Alicia DALLAS, TX

    This was so beneficial.

  20. Tracy KATY, TX

    I have enjoyed the video inserts that you place into your trainings. They are appropriate and give my eyes a break from reading !

  21. Kathleen GRAND RAPIDS, MI

    I learned so much from this training! I feel that the training has good ways to help communicate with a parent about their child!


    Very informative course!

  23. Amruta BIDDEFORD, ME

    super helpful for me

  24. Natasha BETHESDA, MD

    This course was very helpful in my work development.

  25. omalys NEW HAVEN, CT

    It’s very convenient to be able to do at your own pace at your own time thank you

  26. Janet DELCO, NC

    I enjoy these classes

  27. Bernadeen BETHESDA, MD

    I learn a lot from this cours

  28. Cindy MOORE, OK

    I enjoy topics of your training.

  29. Debra ALBANY, NY

    this course was very helpful in giving me ideas to use since I usually have a hard time having a productive conversation with some of our teachers

  30. Sarita EUGENE, OR

    Good information challenging conversations


    I have benefited from these first two courses.

  32. Sheila BROOKLYN, NY

    This course was very informative. I’ve learn that communication is not just talking. throughs, and feeling, and body language, plays and big part in communicating. Thank you I really enjoy taking this course.

  33. Alexa HARLINGEN, TX

    Great training

  34. Ryan O’FALLON, MO

    The course was comprehensive and provided me with a variety of strategies with which I can improve my communication skills.

  35. Leila LAKE GENEVA, WI

    I will use tools to help me communicate better with my staff

  36. Cindy TEMPE, AZ

    I always enjoy your content.

  37. Serina MIDDLETOWN, CT

    I really enjoyed this course. the video really helped. thanks.

  38. Kelly YERINGTON, NV

    very good training i learned alot


    Great information that I will use to further my being a great teacher

  40. Casey RAPID CITY, SD

    These courses are a great learning tool. and it is very helpful in what is offered here for learning courses.

  41. Louise CHAMBERLAIN, SD

    great training

  42. Karla PUKWANA, SD

    very good points. Is is good to know it will help me deal with stress and handle my conversations better.

  43. Gregorie EUGENE, OR

    I loved this course and felt that it was highly effective

  44. Geraldine GREENSBORO, NC

    Learn a lot on how to communicate effectively

  45. Thenora AUSTIN, TX


  46. Barbara BALTIMORE, MD

    This has course has given me a broader understanding of the importance of communication. We take effective communication for granted actually it’s a skill than could improve our relationships not only in the work place but in all areas of our life.
    Thank you.

  47. suzanne NEWINGTON, CT

    I have enjoyed all the course I have taken so far and plan to implement some of the strategies I have learned.

  48. vigil BLOOMFIELD, CT

    Great, effective course!

  49. pamela MANCHESTER, CT

    applicable information!!

  50. Sherita CLINTON, MD

    This was an Excellent Course and it helped me identify where I am having trouble and how I can change my perspective in order to communicate better.

  51. Margarita N BETHESDA, MD

    I learn more about the selection of appropriate communication strategies which could be addressed to different scenarios.

  52. Karen WESTLAKE, OH

    Excellent review of communication skills and strategies. I will definitely be able to apply what I have learned when communicating with my employees and co-workers.

  53. Emily LAKE GENEVA, WI

    I enjoy using CCEI to complete my continuing education hours while learning about interesting topics!

  54. Brittney NORTH HAVEN, CT

    I really liked this course because I struggle with confrontation as a teacher.

  55. Kimberly ROMEOVILLE, IL

    Enjoyed this training!

  56. King CHICAGO, IL

    Great training on communication!

  57. Elaine STOCKTON, MD

    Good training, it help me to evaluate myself. I will review the information in the course and use the notes as well.

  58. Anagil LAUREL, MD

    I am very happy with everything I have learned.

  59. Lakisha WARREN, MI

    great informatin

  60. Rachel CHARLESTON, SC

    Enjoyed the course.

  61. Maria NEW YORK, NY

    it is great

  62. Sandra DANBURY, CT


  63. Virginia LOUISVILLE, KY

    This was a great class!

  64. Mary LAS VEGAS, NV

    great class

  65. Maranda LA GRANGE, KY

    great course

  66. Almira BALTIMORE, MD

    Material provided in this course was very informative. It helped me gain a better knowledge of different avenues to take and use when communicating with both children and adults.

  67. Theresa GARDNERVILLE, NV

    This concepts will help me to be a much more effective communicator!


    this was great! I hope there is more communication trainings like this!

  69. Cassandra MCDONOUGH, GA

    Very informative course. Thank you!

  70. Destinee TAYLORS, SC

    This course was self-paced and informational.



  72. Carol SNELLVILLE, GA

    I like the survey poll. I thought that was interesting.
    I also like the mention of other courses related to communication to possible take if interested.

  73. Alberta ALEXANDRIA, VA


  74. Jimmy GEORGETOWN, TX

    Liked the video link

  75. Mary DENVER, CO

    Very helpful information

  76. Eddy Johanna ARLINGTON, VA

    It was a nice course

  77. Natasha FAYETTEVILLE, NC

    Great Info

  78. kyra ELKTON, MI

    Great program.

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